Support
Pre-release support channel
SiteDatum is under active development and public distribution is deferred. Use the public issue tracker only for reproducible software problems that can be described with fictional information.
Protect private information
Do not include project names, customer names, contacts, file paths, documents, screenshots of private records, database files, license credentials, payment information, or secrets in GitLab issues. Replace real project information with a minimal fictional example.
Private support
For billing questions, account or entitlement recovery, suspected security or privacy problems, or anything that cannot be safely discussed in public, email supportsitedatum@protonmail.com.
Describe the symptom, SiteDatum version, Windows version, and the approximate time it occurred. Do not email passwords, authentication codes, full payment-card information, project documents, workspace databases, or secrets. SiteDatum Support may request a redacted request or event identifier when it is needed to investigate.
Report a public software issue
Include what you expected, what happened, and minimal reproduction steps using only fictional project information. Use private support instead if you are unsure whether the report is safe to publish.
Data safety
Keep the current workspace database and backups when troubleshooting. Never delete, overwrite, or move a project folder as a repair step unless you have independently verified backups and understand the consequence.