Cancellation and refunds

Founder-approved — effective October 3, 2026

This policy applies to SiteDatum Pro subscriptions. Mandatory rights under applicable law and the merchant terms shown for a transaction control where they provide different or additional rights.

Merchant of record

Stripe Managed Payments is the intended merchant of record for eligible Pro transactions. Stripe-hosted checkout and post-purchase surfaces display the merchant’s transaction terms and manage payment methods, subscription changes, taxes, refunds, and disputes. SiteDatum Support can help route a request but does not collect full payment-card information.

Cancellation

Customers can cancel through the hosted customer portal. Cancellation normally takes effect at the end of the current paid period, and Pro remains available through the displayed paid-through date. Any mandatory legal right or merchant term that provides a different result controls.

After expiration

Existing projects and records remain visible and editable. SiteDatum does not delete, hide, or move customer work because a subscription ends. Backup, recovery, and essential machine-readable export remain available. Creating or restoring projects is limited by the Free active-project allowance after expiration.

Refund requests

Refund requests should be submitted through the Stripe/Link purchase-support experience when available or privately to supportsitedatum@protonmail.com for routing. Never send full payment-card information, authentication codes, project documents, workspace databases, or secrets. SiteDatum does not promise a separate fixed refund window; eligibility follows the merchant terms shown for the transaction and all mandatory rights under applicable law.

Effect of a refund

A refund transaction does not delete or restrict local project records. Entitlement changes follow the authoritative subscription state and paid-through date rather than the refund object alone. Partial refunds therefore do not silently revoke Pro, and a full refund does not bypass the non-destructive expiration guarantees.

Processing

Approved refunds are returned through the original transaction workflow. Bank and payment-network processing time varies and is outside SiteDatum’s control.

Contact

Billing questions must be sent privately to supportsitedatum@protonmail.com. The public GitLab issue tracker must not be used for billing disputes, transaction identifiers, or payment information.